Refund policy
EXCHANGE AND RETURN RIGHT
We offer 30 days exchange and return right, where you can try on the clothes at home. To be able to exchange or return the product must be in the same condition as upon delivery, ie. unused, (to try on the product is ofcourse okey!), perfume / fragrance free, undamaged, not dirty, not washed or changed in any way. All patches and labels must remain on the garment in the same way as on delivery. If the customer deviates from these regulations, MWH has the right to refuse a exchange/return or make a depreciation deduction that corresponds to the depreciation stated by the handling of the product.
EXCHANGE
For exchange, the product must be in the same condition as upon delivery, ie. unused, (to try the product is ofcource okey!), perfume / fragrance free, undamaged, not dirty, not washed or changed in any way. All patches and labels must remain on the garment in the same way as on delivery. If the customer deviates from these regulations, MWH has the right to refuse a return or exchange, or make a depreciation deduction that corresponds to the depreciation stated by the handling of the product.
When changing size or another item, you must place a new order in the web shop and return the item you want to exchange. See below how to make a return.
RIGHT OF WITHDRAWAL
You always have a 14-day right of withdrawal from the day you receive the items, according to the Distance Contracts Act. As a customer, you have the right to get the money back in the event of a canceled purchase without stating a reason, but remember that you must notify us that you have regretted within 14 days of receiving the item to exercise your right of withdrawal. If the last day of the right of withdrawal falls on a Saturday, Sunday or a public holiday, the right of withdrawal is extended so that it also applies to the next working day. If you want to exercise your right of withdrawal, you must send a clear message to MWH about your decision to withdraw from the agreement and which items/order it applies to. You can notify us at maria@mwhofsweden.com or by letter. You can use the Regret Form from the Swedish Consumer Agency if you want, but it is not a must.
Make sure to pack the product so that it can withstand mail handling and feel free to reuse the same packaging as when delivered to you. In the event of a right of withdrawal, you as a customer are responsible for the return cost and be sure to keep the delivery receipt when you leave the package at the post office.
If you exercise your right of withdrawal and withdraw from the purchase agreement, we will refund the total amount of your order. Refund in case of right of withdrawal takes place without unnecessary delay and no later than 14 days from the day we received the notification of your decision to withdraw from the agreement. The same means of payment will be used for repayment as was used for the initial business event, unless you have expressly agreed with us otherwise. The refund will not cost you anything.
RETURN
For return, the product must be in the same condition as upon delivery, ie. unused, (to try the product is okey ofcourse!) perfume / odorless, undamaged, not be soiled, not washed or altered in any way. All patches and labels must remain on the garment in the same way as on delivery. We have the right to refuse a return that deviates from these provisions.
If you want to exercise your right of return and return the item, fill in the return slip. Feel free to reuse the packaging that was delivered to you or make sure that the product is properly packaged to withstand mail handling. Be sure to remove the old shipping labels on the outside of the package before attaching the return shipping label to the package. You are responsible for the product until it reaches our warehouse. Save the receipt you get at the postoffice as a proof that you have make a return.
RETURN SHIPPING
Return shipping costs 49 SEK and the amount is deducted from the refund.
REFUND
Upon approved return, a refund is made to the same payment method that was used at purchase, with a deduction of 49 SEK for the return shipping cost. It can take up to 14 days for the money to appear in your account. In the event of a refund, we reserve the right to deduct any reduction in value that has arisen during your handling the product. MWH of Sweden may delay with refund if the item hasn`t arrived to our warehouse.