PERSONAL DATA RESPONSIBLE
WHAT IS A PERSONAL DATA
PERSONAL INFORMATION THAT YOU SHARE WITH US
When you make a purchase, sign up for our newsletter, register a user account, use our website, our social media or claim your rights under consumer law, you will provide us with personal information. Personal information that you provide to us and that is processed can be your name, your address, your social security number, telephone number and e-mail address.
PERSONAL INFORMATION THAT WE COLLECT FROM YOU
When you make a purchase at MWH, contact us via our channels, when you use our website, your user account or social media, personal information will be collected about you. The information collected is your name, age, gender, contact information, customer information, IP address, information about the operating system and the hardware or software you use. Information about your surfing habits such as geographical location, which external pages have been visited, which social channels you have visited with us, session time, your interests and information about your use of our services and products. Purchase history is registered, which items you have visited or added to the shopping cart and your activity on our pages, social channels and on our website.
WHY AND WHAT LEGAL BASIS
COMPLETE A PURCHASE
When you order goods from us, we need to process your personal data, in order to be able to deliver ordered goods / goods to you. In order for this to be implemented, we need to process names, contact information such as address, email address, telephone number and social security number. Payment information such as transaction reference and transaction time and order information is also collected in order to perform our service. In order for us to be able to handle payments for purchased goods, social security numbers are also processed. This is done because we must be able to do an identity check and age check. The personal information is also needed to be able to handle the payment made in connection with the purchase. The above personal data is also processed to facilitate the handling of returns or complaints about purchased goods / goods. Legal basis is fulfillment of purchase agreement.
CUSTOMER SERVICE & ADMINISTRATION OF CUSTOMER
Name, address, social security number, telephone number, e-mail address, purchase history and order number are processed in your contact with us in order to provide good customer service and administer your case. The legal basis for our processing of your various personal data is that it is necessary for us to be able to fulfill our agreement with you. If you do not provide personal information above, we will not be able to fulfill our agreement or otherwise fulfill our obligations to you.
Your name, phone number, email address, your purchase history and information about your use of social media to send newsletters to you via email. The legal basis is your consent that we have obtained in connection with the registration of newsletters, creating a customer account or in connection with the purchase of products on MWH. You give your consent when you register, submit your information to MWH or make a purchase with us.
We process your customer number and other reference numbers in order to be able to make statistical compilations. The legal basis for the processing of your personal data is to keep statistics and be able to develop our website and business. Our interest in processing your data for this goes before your interest in protecting your privacy.
HANDLING OF RETURNS AND RECLAIMS
We process address, name, telephone number, e-mail address and purchase history for the purpose of being able to handle your possible request for return or complaint. The legal basis for this processing of personal data is necessary in order to be able to fulfill legal obligations we have under consumer law.
We process the information about the transactions that have taken place between you and MWH for accounting purposes. The information processed is name, address, telephone number, and e-mail address. The legal basis is that it is necessary to be able to fulfill the legal obligation we have.
WHO CAN ACCESS YOUR PERSONAL INFORMATION
Your personal data is mainly processed by MWH.
However, your personal information may be shared with third parties and partners in order to fulfill our obligations to you. Examples of partners we may disclose your personal information to are our third-party warehouse where your order is registered and packaged, freight forwarders in connection with the delivery of your goods, credit information or debt collection agencies for credit information checks and law firms for handling legal issues in the business. All actors are independently responsible for the processing of your personal data.
MWH may disclose your personal information to authorities upon request, which requires MWH to provide such personal information.
MWH generally processes your personal data only within the EU and the EEA. Should personal data be processed outside the EU and the ESS, we will ensure that the transfer takes place legally and will continue to be protected by the receiving parties outside the EU / ESS.
HOW LONG PERSONAL DATA IS PROCESSED
MWH only processes personal data for as long as it is necessary for the reason for which the data was submitted or collected. The same personal information can be stored in several different places for different purposes. This may mean that when a data item has been deleted from a system because it is no longer relevant for that purpose, the data may remain in a second system where the personal data is still needed for other purposes.
Personal data processed for customer service and for customer administration is processed for the necessary time to be able to fulfill our agreement with you or as long as we have a legitimate interest in data processing.
Personal data for marketing purposes is processed until you have revoked your consent, deregistered or otherwise asked us to stop contacting you.
The data for keeping statistics are processed until the current accounting material has been deleted, more specifically after 7 years.
The personal data that is processed in order for us to be able to fulfill our legal obligations to you, such as a complaint or right of withdrawal commitment, we process during the time that we have the legal obligations according to law.
Personal data for accounting purposes is processed for 7 years in accordance with current accounting legislation.
Your personal data may be retained longer than announced above if it is necessary to comply with legal requirements, legal regulations or government decisions.
When MWH processes your personal data, you have rights according to law. These rights are requirements and conditions that are specified in the EU Data Protection Regulation / GDPR.
You have the right to request the following measures in writing, free of charge. If you do not have a basis for your request or your request is unreasonable, for example if you request an extract or deletion at short intervals in between, we have the right to refuse your request or charge a fee corresponding to the administrative costs that your request entails.
RIGHT TO ACCESS
You have the right to receive information about what exact personal information MWH of Sweden AB has about you in the form of a register extract.
RIGHT TO CORRECTION
You have the right to request that your personal data be corrected if these are incorrect. You also have the right to supplement personal data if these are incomplete.
RIGHT TO LIMITATION
In accordance with the statutory terms, you have the right to limit the personal data stored with us. In practice, this means that we will not collect more personal data than is necessary to fulfill the purpose and you can ensure that it is fulfilled.
RIGHT TO DELETE
You have the right to request that information about you be deleted. You can also withdraw your consent for the processing of your personal data. Then the information associated with you will be deleted from our systems.
We reserve the right not to proceed with the deletion request in cases where legal obligations prevent us from doing so. They may be obligations to fulfill legal obligations to which we are subject or to establish, make or defend legal claims.
RIGHT TO DATA PORTPORT
If you have agreed through our consent that we process your personal data, you have the right to have the data concerning you and submitted to us transferred to another personal data controller.
RIGHT TO SUBMIT A COMPLAINT
In the event of any dissatisfaction with how we have processed your personal data, you can contact MWH at our contact details as below. You also have the right to submit any complaints regarding our personal data processing to:
The Data Inspectorate
104 20 Stockholm
MWH of Sweden AB
S: t Johannesgatan 62
603 54 Norrköping
Org No: 556677-8899
If you have questions or wish to receive further information on how your personal data is processed, you are welcome to contact us. You can also contact us to request an extract from the register, change or delete information stored on you.