Frequently Asked Questions
MWH ♥ EUROPE! Our clothes are produced in Portugal in a innovative factory with a high-tech and high-quality garment from Italy.
The high-tech Italian fabric we use in MWH's clothing has many advantageous features such as:
HIGH BREATHABILITY - transports moisture efficiently.
QUICK DRYING TIME - the fabric dries quickly.
INCREDIBLE STRETCH - 8-way streatch that encourage movement during the day.
NO WRINKLES - the fabric flattens quickly and doesn't wrinkle.
UV PROTECTION - the fabric has UV protection UPF 50+ which gives you some extra protection during sunny days.
AND ALSO, the clothes can be washed easily in a washing machine, which quickly saves on dry cleaning costs - YAY!
The fabric is stretchy and the clothes are shaped according to your body movements, BUT because it is high-quality fabric with elastane from Lycra, it keeps the original shape, so the fabric stretches very little in long term.
On each product page under the size guide tab, it is described how the garment is in size and fit so that you can more easily choose the right one. Otherwise, you can always check out our size guide if you need further assistance.
If you shop from a mobile device, you can use the The Fit app, which provides personal size recommendations through scanning your body. Still unsure? Contact us - we are happy to help ♥
Some of our clothes are available in selected MQ Marqet stores in Sweden, good huh? Check out which ones: Physical stores
CREDIT CARDS - you can easily pay with the most common credit cards such as VISA, Mastercard and Amex.
KLARNA - pay easly with Klarna and choose the option that suits you best.
APPS - you can also use express payment options such as Apple Pay, Google Pay or Shop Pay, if they are activated and depending on which device you use.
MWH GIFT CARD - you can also pay with our gift card.
OH NO! Start by checking that your card details have been entered correctly and the expiry date has not passed. Double check that you have approved internet purchase for your card. At checkout, you can also test if another payment option works.
If the problem persists, it is best to contact your card issuer or bank so they can investigate the problem further.
Did you use a payment option other than card? Contact us and we will do our best to solve the problem as quickly as possible.
Yes, all transaction and payment information is handled directly by our payment providers with secure encryption. Your card information is sent directly to your bank and can not be seen by anyone else.
Yes, VAT is included in all prices on our e-commerce.
SHIPPING & DELIVERY
We offer free shipping.
Return shipping costs 4,9 EUR, which is deducted from the refund that is made when we have received and approved your return at our warehouse.
Our ambition is to have a fast deliverytime as possible, find your country here. For pre-orders, the estimated delivery time is stated at the product page.
Yes, when your order is sent from our warehouse, you will receive a delivery update from Unifaun where you can easily track your delivery.
RETURNS & EXCHANGES
We offer 30 days exchange and return policy, where you can try the clothes at home with the tags on. Read more in the tab below "How do I make a return or exchange?" for more details about how to make a exchange or return.
Did the clothes not turn out quite as you had wish for? No worries!
If you want to exchange to another size or other item please place a new order and make a return with the following instructions below. We offer free exchanges.
Please notice that when returning the product(s), they must be in the same condition as upon delivery, ie. unused, (to try the product are okay of course!) perfume / odorless, undamaged, not be soiled, not washed or altered in any way. All patches and labels must remain on the product(s) in the same way as on delivery. We have the right to refuse a return that deviates from these provisions.
Start to fill in the return slip and state your return or exchange reason.The product(s) must be packed in its associated transparent bag. Feel free to use the same packaging used for delivery or make sure that the product is properly packaged to withstand mail handling. Be sure to remove the old shipping labels on the outside of the package before attaching the included return shipping label to the package.
Go to your nearest service point and drop off your package. Make sure to save the receipt as a proof that the item has been sent back. You are responsible for the product until it reaches our warehouse.
When the return has arrived at our warehouse and is approved, a refund will be issued to the same payment method used for the order. We charge a return fee of 4,9 EURO which will be deducted from the refund.
Want to change size or color? No problem, we offer free exchanges. If you just want to make a return the cost is 4,9 EUR.
Upon approved return, a refund is made to the same payment method as the time of purchase, with a deduction of 4,9 EUR for return shipping, within 14 days. It usually goes faster!
OH no, howsad to hear! Contact us at email@example.com with your order number, explain the problem and please add a picture if possible for further instructions.